FAQ Module

Placing FAQ on the website is somehow a directory for the users and a factor to attract users to visit the website and using the website content. Because the users might find solution for most of their question in FAQ Having the mentioned section means having more visitors and more applicable website.

By applying FAQ, the admin might update the users frequently asked questions together with the solution on the website. Since in creating the software modules, website dynamism, the user interaction and admin has been seriously considered and also for the user's convenience, asking new questions by the user and displaying the question and its solution by the administrator, on the website are the other features which are placed in this module. Possibility of sending the solution to the registered email address meantime of sending question can be counted as main features of this module.

This module provides the possibility of creating different questions and their answer considering necessary requirements, for the administrator to manage them. To create a FAQ, in additional with determining the answer and its question, a default group must be determined as well, and also priority of the created question in the selected group for displaying on the webpage must be determined too. it is also possible to determine displaying type of the modular on the website.

Facilities

• Managing the created Question and the answer
• Grouping the created Question and the answer base on the Question and the answer content
• Determining priority of the modular in selected group:
  If you tend to display a number of modular of a unique group on the website, you are able to select displaying priority for them.
• Determining the Question and the answer code for better identifying
• Possibility of allocating direct URL:
  If you tend to link the created FAQ to a special URL by clicking on the question, you might allocate direct URL to the desired question.
• Possibility of insert the answer:
  The answer of the created question will be inserted in a text editor.
• Possibility of creating a table, uploading image, applying HTML codes, is available in the mentioned text editor, and the user is able to check the editing result in each stage by simple clicking of preview button.
• Inserting a note:
• You can use this part in case of requirement of any expression regarding the created Question and the answer .The placed expression can be view merely by the system administrators and through control panel and will not be displayed on the web site.
• Determining active or inactive status of the created Question and the answer by the creator:
  If the creator wishes not to display the created article on the website, he might set the status of the created article on inactive mode.
• Determining the displaying type of the created FAQ:
  You might either determine viewing of the both the question and the answer simultaneously, once the user enters to the web page, or displaying the answer once the user clicks on the question.
• Using filter for search among created Question and the answer according to creation time, the creator, confirmation status and status.
• Possibility of controlling the searching range and reporting on the created Question and the answer through filter.
• Possibility of searching the desired Question and the answer according to the allocated code and the field.
• Possibility of editing the entire entered information of the created Question and the answer
• Possibility of deleting the created Question and the answer
• Possibility of determining confirmation status by the administrator:
  As long as the administrator sets the Question and the answer status on unconfirmed status, even if the creator has activated the Question and the answer, the created Question and the answer would not be displayed on the website.
• Possibility of determining the number of created Question and the answer in Question and the answer module management page:
  The created Question and the answer list in the management page center have possibility of paging and you might determine number of displaying Question and the answer in each page.
• Possibility of sorting the created Questions and the answers according to their code
• Possibility of sorting the created Questions and the answers according to their field
• Possibility of sorting the created Questions and the answers according to their priority in group
• Possibility of sorting the created Questions and the answers according to their creation time
• Possibility of sorting the created Questions and the answers according to their selected group
• Possibility of sorting the created Questions and the answers according to their replying status
• Possibility of sorting the created Questions and the answers according to their confirmation status
• Possibility of sorting the created Questions and the answers according to their status (active or inactive)
• Possibility of questioning by the visitors
• Possibility of sending private answer to the questioner email address