Support department is one of the most important units of the organization. This department consists of two separated sections, services support unit and product support, each of them has its own and separated office and management system.
Importance of this department makes us to have mentioned policy to preserve high quality of support department.
Products (such as Pars portal software) are supported only during official working time, but services support(like web hosting, domain registration, dedicated server, Colocation، Reseller Hosting) is 24 hours, and company’s experts are ready to troubleshoot, and support users via telephone ,fax, email and ticket system.
In order to have permanent control of servers and preservation of services stability several advanced software and hardware systems are utilized by Pars Data services support department. Among these services, IP monitor, SMS and email sending, automatic contact to management section in case of service or bandwidth disconnection or disorder, system automatic restart after determined time and etc, can be pointed out.
Pars Data support system has been installed on: support.parsdata.com, in order to observance global support system principles.
By entering to the mentioned address, users can be informed of the latest news of services support department and products.
Users troubleshooting might also be done by accessing to existed “knowledgebase”, user’s manual and FAQs section, they might find solution for their troubles via ticket sending and chatting as well.