Sometimes users encounter to problems and questions and need help and emergency response. In these circumstances chat tools are the best choice. Setting possibility of sending and receiving immediate messages through online chat tools not only is effective on providing support services to customers but since nowadays most of users to prepare a product or services first go to the internet and search it on internet. It is evident presence of such system is necessary for communication with your firm sales unit to eliminate possible ambiguities, advice and guidance. Thus significant effect of this tool on increase of product sales or services cannot be ignored.
Possibility of simultaneous communication of one user with multiple administrators (conference chat) and sending private message among administrators during conversation with the user are advantages of online chat system.
Chats between administrators are archived. So other administrators can be informed about chat and considered discussion. While with the use of this archive administrators can manage chat process and service of its administrators easily and with no concerns. Also they can be informed about speed of response to users and their waiting duration.
Through chat tools we can transfer desired concepts completely. In fact with the use of user and administrator chat through a more reliable interaction than other communication tools eliminates available possible problems.
Also with the use of chat, especially for those users that attempting to communicate from far, it is cheaper than common communicate tools. Also the security of transferring data through chat is more than telephone.
Using chat module, the administrator of site adds this useful and applicable facility which is welcomed by users to other facilities of site.